Repair, replace, refund

If a product or service you buy fails to meet a consumer guarantee, you have the right to ask for a repair, replacement or refund under the Australian Consumer Law. The remedy you're entitled to will depend on whether the issue is major or minor.

We back all items we sell 100%, please contact us at sales@shumishop.com.au or over the phone at 0400 085 510 during business hours if you want to talk. 

We will endeavor to refund or replace the items in compliance with Australian consumer laws. 

https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund

 

In most cases we even do change of mind refunds and replacements.

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