We are Shumi Shop follow the ACC returns policy.
If a product or service you buy fails to meet a consumer guarantee, you have the right to ask for a repair, replacement or refund under the Australian Consumer Law. The remedy you're entitled to will depend on whether the issue is major or minor.
See here for more info https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund
If you have any questions feel free to contact us at firstname.lastname@example.org